Ticketmaster Responds to Investigations on Bad Bunny Ticket Sales Amid Record Demand
Ticketmaster has clarified that for the upcoming concerts of Puerto Rican artist Bad Bunny in Spain, dynamic pricing was not utilized. The ticket prices were established in advance and remained unchanged throughout the sales process. In a statement to Europa Press, Ticketmaster emphasized that the total price, inclusive of all fees, is disclosed to consumers from the outset—even while they await in the virtual queue—ensuring no hidden costs emerge during transactions.
The company celebrated the overwhelming anticipation for Bad Bunny's "Debí Tirar Más Fotos World Tour" in Spain, noting that over 600,000 tickets were sold in just one day for twelve stadiums, marking an unprecedented demand in the country's live music scene. "We are very proud to have helped bring this experience closer to fans," Ticketmaster stated, highlighting their dedication to transparency and protecting fan interests.
Moreover, the firm has announced it will fully cooperate with the Ministry of Social Affairs, Consumer Affairs, and Agenda 2030, which is investigating the ticket sales for Bad Bunny due to reported complaints from consumers about possible illicit charges in the online ticket sale process. These complaints have prompted an inquiry into the operations of a major ticket marketing company for the twelve concerts scheduled in Madrid and Barcelona for the year 2026.
The Ministry, led by Pablo Bustinduy, is taking these allegations seriously, reflecting a growing concern over ticketing practices amid a backdrop of record-breaking sales in the live entertainment sector. As consumers voice their apprehensions, Ticketmaster remains committed to ensuring a fair and safe ticket buying experience.
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